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You can return any new, unopened items sold on arcbotics.com within 45 days of delivery for a full refund. If you have used the product, we will even offer a full refund as long as all original parts and packaging are shipped back, and the product is not damaged. To make a return, just contact us at help@arcbotics.com. Should any units be missing parts or are damaged, please contact us for replacement parts. Most refunds are refunded within 3-5 days after we receive and process your return.